Frequently Asked Questions

Storm Tunnel is a native macOS application that simplifies remote port forwarding. It provides a beautiful, intuitive interface for managing SSH tunnels and AWS Session Manager connections, eliminating the need to juggle multiple terminal windows.

Storm Tunnel offers a native macOS interface with visual tunnel management, automatic reconnection, connection health monitoring, and persistent configurations. Instead of remembering complex SSH commands, you can create, save, and launch tunnels with a few clicks.

Basic understanding of SSH and port forwarding concepts is helpful, but Storm Tunnel's intuitive interface makes it accessible even for those new to tunneling. We provide clear labels, helpful tooltips, and sensible defaults.

Yes! The Free tier is completely free forever and supports SSH tunnels with 1 concurrent connection. No credit card required, no trial period - just download and use.

Free tier supports SSH tunnels only with 1 concurrent connection. Premium adds AWS Session Manager support, unlimited concurrent tunnels, dynamic port forwarding, SSH config import, and priority support.

When you subscribe to the Premium monthly plan, you get 14 days of free access to all Premium features. You won't be charged until the trial ends. Cancel anytime during the trial with no charge.

Yes! Your license is valid for all your personal Macs. For business/commercial use, we ask that each user has their own license.

We offer a 30-day money-back guarantee on both monthly and lifetime licenses. If you're not satisfied, just email us for a full refund - no questions asked.

Your data remains safe on your device. If your subscription expires, you'll be downgraded to the Free tier. You can still access all your saved connections, though Premium features (like AWS support) will be disabled until you resubscribe.

Yes! We offer volume discounts for teams of 5 or more. Please contact us at [email protected] for a custom quote and simplified billing.

AWS Session Manager is a feature that lets you connect to EC2 instances without managing SSH keys or opening inbound ports. Storm Tunnel Premium integrates Session Manager to create secure port forwarding connections to your AWS infrastructure.

Yes! Premium users can import connections from their ~/.ssh/config file, making it easy to migrate your existing SSH setup to Storm Tunnel.

Yes, dynamic port forwarding is available in the Premium tier. This allows you to use Storm Tunnel as a SOCKS proxy for routing browser traffic through SSH.

Yes! Storm Tunnel monitors connection health and can automatically reconnect tunnels if they're interrupted, keeping your workflows uninterrupted.

Free tier supports 1 concurrent tunnel. Premium and Lifetime tiers support unlimited concurrent tunnels - run as many as you need.

Yes. Storm Tunnel supports interactive authentication, including multi-factor authentication codes and specialized prompts required by your SSH servers.

Yes. Storm Tunnel integrates with your local SSH agent, allowing you to use hardware keys (like YubiKey) and Touch ID for authentication just like in your terminal.

No. Storm Tunnel stores all your connection configurations locally on your Mac. We never transmit your SSH credentials, AWS credentials, or connection details to our servers. Your data stays on your device.

All credentials and connection configurations are stored securely in your macOS Keychain and local application data. We use Apple's security frameworks to protect your sensitive information.

Absolutely not. All authentication happens directly between your Mac and your servers. Storm Tunnel never sends credentials to any third party, including us.

Yes. All SSH tunnels and AWS Session Manager connections use industry-standard encryption (SSH protocol, TLS). Storm Tunnel itself doesn't modify or intercept your encrypted traffic.

Storm Tunnel requires macOS 15.0 (Sequoia) or later. It's built with Swift 6 and optimized for Apple Silicon, though it also runs on Intel Macs.

Yes! Storm Tunnel is built natively for Apple Silicon and optimized for performance on M-series chips.

For SSH tunnels, no additional software is needed - macOS includes SSH by default. For AWS Session Manager, you'll need the AWS CLI and Session Manager plugin installed.

Yes! Storm Tunnel works alongside your existing SSH configuration. You can continue using terminal commands while also managing tunnels through Storm Tunnel.

Currently, Storm Tunnel is exclusive to macOS. We focus on building a best-in-class native experience for the Mac ecosystem. We don't have immediate plans for other platforms.

Free tier users have access to community support and documentation. Premium users get priority email support with faster response times. Email us at [email protected].

Verify your SSH credentials are correct, check that the remote server is accessible, ensure the ports aren't already in use, and confirm firewall settings allow the connection. Check our documentation for detailed troubleshooting steps.

As long as your firewall allows outbound SSH connections (port 22) or AWS Session Manager traffic (port 443), Storm Tunnel will work. Some restrictive firewalls may require additional configuration.

Absolutely! We love hearing from our users. Email your feature requests to [email protected]. We maintain a public roadmap and prioritize features based on user feedback.

Since Storm Tunnel stores data locally in your Keychain and Application Support folders, we recommend using Apple's Migration Assistant or Time Machine to transfer your data to a new Mac. Your connections and credentials will be preserved.